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Contact us

Telephone:
020 8253 0800
(Mon - Fri 9am - 5pm)

Email:
info@dentalcomplaints.org.uk

Write to:
Dental Complaints Service,
37 Wimpole Street,
London W1G 8DQ

Dental Complaints Service - resolution service for private dental treatment complaints enquiry

An impartial resolution service assisting with refunds, contribution towards remedial treatment, apologies and explanations relating to unsatisfactory private treatment or service.

Please complete this form if:

You are complaining about private dental care provided in the UK
You are raising your complaint within 12 months of the treatment taking place or within 12 months of becoming aware that you have something to complain about

[* = mandatory fields]

Your details (Section 1 of 5)

View full form

* Your title

* Your first name

* Your last name

* Your email address

Your daytime number

Your mobile number

* Postcode search

Start typing to search for your address

Address Address line 1

Address line 2

Address line 3

City/Town

County/State

Postcode

Country

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Complaining on behalf of someone else (Section 2 of 5)

Please provide the details of the person you are making this complaint on behalf of.

Are you making this complaint on behalf of someone else?

Yes No

Title

First name

Last name

Email address

Daytime number

Mobile number

Same as my address

* Postcode search

Start typing to search for your address

Address Address line 1

Address line 2

Address line 3

City/Town

County/State

Postcode

Country

What is your relationship?

Please explain why the person is not making the complaint themselves?

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Which dental professional are you complaining about? (Section 3 of 5)

Please enter the details of the dental professional who carried out the service/treatment.

Title

First name

Last name

Practice name

Practice telephone number

Postcode search

Start typing to search for the dental practice address

Address Address line 1

Address line 2

Address line 3

City/Town

County/State

Postcode

Country

Complained already?

Yes No

If yes, please confirm the name of the person you contacted as well as their job title if known?

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Was your complaint made in writing?

Yes No

Have you received a reply?

Yes No

If yes, please explain what the outcome was:

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Have you contacted any other organisation about your complaint?

Yes No

If yes, please confirm the name of the organisation and also the person you contacted?

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If yes, please also explain what the outcome was:

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Details of your complaint (Section 4 of 5)

Describe the nature of your complaint / enquiry

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When did the treatment/service take place?

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How much did you pay for the treatment / service?

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Is your complaint about NHS treatment or private treatment?

NHS Private Mixed I don't know

How would you like to resolve the matter?

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Could you please upload copies of any correspondence relating to your complaint?

Yes No

For example, receipts of payment, supporting documentation such as copies of treatment plan and or NHS FP17 form, copies of your letters and any replies that you have received can be uploaded.

NOTE: After you have submitted your complaint, you will be directed to upload your documents for us to access.

Uploading your documents may assist to deal with your enquiry quicker.

* How did you find out about the Dental Complaints Service?

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