We always respond to, and learn from, complaints about our work as part of our commitment to continuously improve the service we offer.
Our aim is that, wherever possible, we will respond to the issue immediately. If this is not possible, we will let you know how long
we expect it will take to investigate.
Is my complaint justified?
We view complaints as an important and useful source of feedback. Many people are reluctant to complain or
express a concern that they may have but if you have had a negative experience, or if we didn’t meet your
expectations, please let us know – we want to hear from you.
As the regulator of the dental team, some of the decisions we make are based on policy or regulation. This
type of decision will not be reversed unless investigation of a complaint shows that the policy or regulation
has been wrongly applied. That said, we still want your feedback so we can evaluate the fairness and impact
of the standards, regulations and policies that we uphold.
What will you do?
We will acknowledge your complaint as soon as we receive it, and ask for any extra information we need to
help us resolve it. After establishing what the problem is, and what solutions we can offer, we’ll aim to
provide a full response within 15 working days of receiving the complaint.
How do I make a complaint about the GDC?
You can make a complaint verbally or in writing.
If you would like to make your complaint in writing, please select 'I want to make a complaint' and complete
the form, or download the booklet and send your complaint by post.
If you would like to make your complaint verbally, please call our Customer Advice and Information Team on
+44 (0)20 7167 6000
(UK local rate).
Booklet: How to make a complaint about the GDC
Habitual and vexatious contacts
Customer service complaint form
If you want to complain about the customer service you have received, please select 'I want to make a complaint'
and complete the form. If you would like to find out how we use the information you give us,
please read our privacy statement.