Complaint - about the General Dental Council

We always respond to, and learn from, complaints about our work as part of our commitment to continuously improve the service we offer.

Our aim is that, wherever possible, we will respond to the issue immediately. If this is not possible, we will let you know how long we expect it will take to investigate.

Is my complaint justified?

We view complaints as an important and useful source of feedback. Many people are reluctant to complain or express a concern that they may have but if you have had a negative experience, or if we didn’t meet your expectations, please let us know – we want to hear from you.

As the regulator of the dental team, some of the decisions we make are based on policy or regulation. This type of decision will not be reversed unless investigation of a complaint shows that the policy or regulation has been wrongly applied. That said, we still want your feedback so we can evaluate the fairness and impact of the standards, regulations and policies that we uphold.

What will you do?

We will acknowledge your complaint as soon as we receive it, and ask for any extra information we need to help us resolve it. After establishing what the problem is, and what solutions we can offer, we’ll aim to provide a full response within 20 working days of receiving the complaint.

Customer service complaint form

If you want to complain about the customer service you have received, please select 'I want to make a complaint' and complete the form. If you would like to find out how we use the information you give us, please read our privacy statement.

A copy of our latest Corporate Complaints and Priority Correspondence policy can be found here.

If you want to make a corporate complaint, please contact the Customer Advice & Information Team via email to CAIT@gdc-uk.org.